Terms of Use

Using this website

You may use this website to learn about Urstream, compare plans, request support, and contact us about setup or service questions. Please use the website legally, responsibly, and without attempting to disrupt, copy, scrape, overload, or interfere with its operation.

You are responsible for making sure your use of the website and any related service is allowed in your location and complies with applicable laws, platform rules, and rights-holder requirements.

Orders, payments, and account details

If you place an order or contact us about a plan, you agree to provide accurate information so we can process the request, deliver setup details, and provide support. Prices, plan details, availability, supported apps, and features may change over time.

Access details are intended for the customer or household receiving the service unless we clearly state otherwise. You should keep login details private and tell us if you believe they have been shared or used without permission.

Responsible service use

You agree not to use the website or related services for illegal activity, abuse, fraud, spam, copyright infringement, account resale, unauthorized redistribution, or any activity that may harm other users, networks, platforms, or rights holders.

We may refuse, suspend, or limit support or service access when we believe a request or account is connected to misuse, unlawful activity, payment issues, security risk, or a violation of these terms.

Website content and availability

We try to keep website information accurate and useful, but we do not promise that every detail will always be complete, current, or error-free. Channel availability, app behavior, device compatibility, and streaming quality can depend on third-party apps, source availability, internet connection, device settings, and region.

The website may be updated, paused, or changed without notice as we improve content, security, design, or service information.

Limitations of liability

To the fullest extent allowed by law, Urstream is not responsible for indirect, incidental, special, or consequential losses connected to website use, service interruptions, device issues, third-party tools, payment provider issues, or information that is delayed, unavailable, or inaccurate.

Nothing in these terms excludes rights or protections that cannot legally be excluded.

Contact information

Questions about these terms can be sent through the support page or by using the contact options listed on the website. We will review reasonable questions and service-related concerns as quickly as we can.