Privacy Policy
This policy explains what information may be collected when you use the Urstream website, why it may be used, and how you can contact us with privacy questions.
Last updated: June 24, 2026
Information we may collect
We may collect information you choose to send through contact forms, support requests, plan inquiries, or messages. This can include your name, email address, phone or messaging handle, order details, device type, and the content of your request.
We may also collect basic technical information such as IP address, browser type, device information, pages visited, referring pages, approximate location, cookie identifiers, and analytics events that help us understand website performance and security.
How information is used
We use information to respond to support requests, process inquiries, provide setup guidance, improve website content, troubleshoot service issues, protect against abuse, maintain security, measure performance, and understand which pages or features are useful.
We do not use the website to request sensitive personal information that is not needed for support, service communication, or order handling.
Retention and security
We keep information only as long as reasonably needed for support, service records, security, analytics, legal compliance, or legitimate business purposes. Retention periods may vary depending on the type of information and request.
We use reasonable technical and organizational measures to protect information, but no website, network, or online transmission can be guaranteed to be completely secure.
Privacy requests
You can contact us to ask privacy questions, request correction, or request deletion of information connected to your inquiry where deletion is practical and legally allowed. We may need to verify enough information to handle the request safely.
