Let’s get you back to watching.
Find a quick answer, follow a simple setup guide or talk to a real person.
What can we help with?
Set up your TV
Step-by-step help for Smart TVs and streaming devices.
Mobile & tablet
Take Urstream with you on iOS and Android.
Playback help
Quick fixes for buffering, picture and sound.
Plans & billing
Manage your plan, payment and renewal.
Using Urstream
Favorites, search, catch-up and parental controls.
Account help
Sign-in, password and profile support.
Most asked.
Simply answered.
If these don’t do the trick, send us a note below.
What internet speed do I need?
We recommend at least 10 Mbps for HD and 25 Mbps for 4K on each active screen. A wired connection is ideal for your main television.
Why is my stream buffering?
Restart your router and device, close other heavy downloads, then try a wired connection or move closer to Wi-Fi. Our team can help if it continues.
How do I add a new device?
Install the Urstream app, select Sign in, and enter the email and password on your account. Your favorites will sync automatically.
Can I watch while travelling?
Usually, yes—though channel rights and availability can change between regions. Check local availability before you travel.
Still need a hand?
Tell us what’s up and we’ll get you to the right person. Average reply time is under two hours.